frequently asked questions
Welcome to our Frequently Asked Questions (FAQ) page! We have compiled a list of the most commonly asked questions to help you find the answers you are looking for. If you don't find the answer you need here, please don't hesitate to reach out to us with your questions. We are here to help!
Q: Would I be able to make changes to my appointment after it is scheduled?
A: Yes, as long as you reach out up to 48 hours prior to your scheduled appointment, you would be able to make changes to your appointment.
Q: Is there a deposit for the appointment?
A: Yes, there is a required $25 deposit that goes toward your service. This deposit is non-refundable and can be transferrable to one rescheduled appointment.
Q: How will I know what location my appointment will be at?
A: On the scheduling site the appointments are labeled under two different categories; mobile appointment or patient service center. If you choose to book a mobile appointment you determine the location. If the appointment is booked at the patient service center the appointment will take place at my lab.
Q: What do I need to bring to the appointment?
A: When arriving, please make sure to bring proper identification, a lab order if required, and a credit, debit, or health savings card.
Q: How long before my appointment should I arrive?
A: We request that you arrive no earlier than 15 minutes before your scheduled appointment.
Q: What payment methods are accepted?
A: We accept all credit, debit, and health savings cards.